Returns & Refunds

30-day returns on standard prints. If you change your mind, you can return a standard, non-personalised print within 30 days of receiving it. If we sent the wrong item, or it arrives faulty or damaged, we will put it right.

Changed your mind?

Contact us through our Contact page within 30 days of receiving your order. Returned prints should be carefully packaged and in substantially the same condition in which they were received.

For a change-of-mind return, you are responsible for the direct cost of sending the item back. We recommend a trackable return service. Once the return has been received and checked, we will refund the amount due to your original payment method.

For customers exercising a statutory online cancellation right within the applicable legal period, we will also refund the cost of our least expensive standard outbound delivery option where the law requires it. We may withhold a refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Irish and EU online cancellation rights

Our 30-day returns promise is in addition to your statutory rights. For most online purchases, Irish and EU consumers have a legal right to cancel within 14 days of receiving the goods without giving a reason. After notifying us of that cancellation, the goods must generally be returned within a further 14 days.

Damaged, faulty or incorrect goods

If your order arrives damaged, faulty, or is not what you ordered, contact us as soon as possible with your order number and photographs where relevant. Your statutory rights are not affected. Where appropriate, we will arrange a replacement, repair, price reduction or refund and cover reasonable return costs where required.

Under Irish consumer law, additional rights apply to faulty goods, including a short-term right to a full refund in qualifying circumstances within 30 days of receiving the goods.

Personalised items

The statutory change-of-mind cancellation right may not apply to goods made to your individual specifications or clearly personalised. This does not affect your rights where goods are faulty, damaged or not as described. A standard catalogue print is not treated as personalised merely because it is printed after you place your order.

How to contact us

You do not need special wording. Simply use our Contact page, include your order number, tell us what you would like to return and why, and we will give you the return instructions.